No. A useful chatbot needs a defined scope, sources and behaviors. When it lacks enough information, it must be able to say so.
AI chatbot solutions
Automation is useful when it has a precise role.
We design chatbots and assisted flows that help users and teams without hiding limitations, sources or responsibilities.
Before the tool
The problem comes before AI.
A chatbot does not add value simply because it uses a generative model. It should reduce friction, make knowledge accessible or support a concrete step.
We start with the flow, sources and responsibilities. If a simpler solution is enough, we propose it.
For an overview of how we use these tools, see the AI transparency page.
What we can design
Controllable, understandable flows.
- 01
Assisted FAQs
Guidance built from defined content and sources, with a clear path to contact.
- 02
Knowledge base
Organize documents and information to make internal or public search faster.
- 03
Automations
Classify, collect or route requests when the process is repetitive and verifiable.
- 04
Interfacce conversazionali
Website experiences with tone, limits and fallbacks designed together with the brand.
The process
From question to behavior.
- 01
Scenario
Define users, questions, sources and the flow’s objective.
- 02
Scope
Establish what the system can do, what it must avoid and when to hand over to a person.
- 03
Prototype
Check responses, tone, fallbacks and usefulness with representative cases.
- 04
Control
Measure questions, errors and friction points to update the system.
Frequently asked questions
AI with clear boundaries.
A useful system should make clear what it knows, what it does not know and when people take over.
Do you have a flow that could be simpler?
Tell us what happens today. We will assess whether AI is truly the right tool.